How ELOEE Works
A three-sided platform for consumers, businesses and repair partners
For Consumers
Smart Repair Assistant
- Describe your device and the issue
- Upload photos or videos (optional)
- Get a preliminary price and time estimate
- Find out what your rights are and arrange a repair
For Businesses
Right to Repair Directive support
- Embeddable white-label widget
- Automated customer communications
For Repair Partners
ELOEE repair network
- Connect with businesses and consumers
- Access repair requests and estimates
- Manage repair services efficiently
- Join the ELOEE repair network
Products under the law
Do you place these products on the market? Check whether you are an obligated business.
Directive (EU) 2024/1799 covers 11 product categories. The repair obligation lies primarily with the manufacturer. If the manufacturer is not established in the EU, it passes to its authorised representative, then to the importer, and only if there is none, to the distributor.
Laptops and desktop computers are not on this list.
The European Commission may extend the scope to further products.
Our Mission
The Right to Repair Directive (Directive EU 2024/1799) requires manufacturers to repair selected products after the warranty and to inform consumers about it. If the manufacturer is not established in the EU, the obligation passes to other businesses in the supply chain. ELOEE helps them meet these obligations.
ELOEE by the Numbers
The Right to Repair Directive
Understanding Directive (EU) 2024/1799 and why it matters
What is the Right to Repair Directive?
The Right to Repair Directive (Directive EU 2024/1799) is EU legislation that promotes the repair of goods. The repair obligation lies primarily with the manufacturer; if it is not established in the EU, with its authorised representative, then the importer and, where applicable, the distributor. The main obligations include:
- Repair selected products after the warranty, at a reasonable price
- Inform consumers about the repair obligation and repair services
- Publish indicative prices for typical repairs
- Not impede repair through contractual, hardware or software barriers
ELOEE helps obligated businesses meet these obligations: it handles request intake, ERIF issuance and case records, and helps consumers find out what their rights are and arrange a repair.
What is ELOEE?
ELOEE is a three-sided platform that helps businesses with Right to Repair Directive (Directive EU 2024/1799) compliance and helps consumers arrange repairs of their devices through repair partners.
For Consumers
Get a preliminary repair estimate and arrange a repair with a repair partner, all in one place.
For Businesses
Repair request intake, ERIF issuance and white-label widgets.
For Repair Partners
Join the repair network we are building and get access to repair requests.